Impressum, PRIVACY POLICY

DIVE Expert-Tours
Silke & Rainer Schimpf
Port Elizabeth, South Africa

Telephon
Süd Afrika:    0027 (0) 721 420 420
Deutschland: 0049 (0) 152 340 869 87

info@expert-tours.com

divepro.pro@gmail.com

 

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 PRIVACY POLICY


We (AB Marine, one for Expert-Tours) wanted to inform you that we have updated our Privacy Policy. The European Union General Data Protection Regulation (GDPR) goes into effect this month and we at AB Marine & Expert-Tours wanted to let you know that we respect your privacy and the information that you have entrusted to us. At a high level, the GDPR is a comprehensive privacy and data protection regulation that provides European residents with certain rights concerning their personal information. We urge you to review our new Privacy Policy.(hyperlink to below)

This updated policy reaffirms our commitment to handling your information in a responsible and transparent way.  If you have any questions or concerns about our new policy or how we handle your personal information, don’t hesitate to let the AB Marine & Expert-Tours support team know at info@expert-tours.com

 

AB Marine & Expert-Tours PRIVACY POLICY
This AB Marine & Expert-Tours PRIVACY STATEMENT applies to each of the AB Marine & Expert-Tours websites, including expert-tours.com , expert-tours.de, abmarine.co.za and all affiliated websites (the “Websites”).  AB Marine & Expert-Tours is very concerned with the privacy rights or our online visitors and users and is committed to protecting the information which we may collect from you.  The following Privacy Statement should provide you with a comprehensive and accurate description of the manner by which we collect, store and use the information which you provide.
WHAT INFORMATION DOES AB Marine & Expert-Tours COLLECT AND HOW WILL IT BE USED?
Our objective is to provide you with the most enjoyable and meaningful experience on our Websites, including the opportunity to view truly impressive video footage and booking services.  In order to facilitate this, AB Marine & Expert-Tours may be required to collect information about you, but only if you voluntarily provide it to us.  In other words, no personal information is collected simply because you visit the Websites.  You may visit our site anonymously. You must actually register on any one of the Websites in order for AB Marine & Expert-Tours to receive any personal information about you. Depending on your use of the Websites, we may ask or require that you submit personal and/or demographic information about yourself.  Unless you opt out on the registration form, AB Marine & Expert-Tours will send to you, via email, updates of new footage and tours available on the Websites as well as information and events tailored to those interests which you indicate upon registering.
When you book and tour or order footage from us, we collect and maintain personally identifiable information from you, including without limitation, your name, email address, billing address, shipping address, telephone number, footage selections, credit card or other payment information, and an order number.  We collect this information in order to process and fill your order, to communicate with you about your order and to send you promotional materials.  Before confirming your order, you will have an opportunity to review the footage order form and make changes and additions to the information it contains.  These changes will be automatically kept for future use.
In addition, we may use the above specified information for our internal marketing and demographic studies.  These studies assist us in constantly improving the products and services we provide you and to better meet your needs.  Our technology also allows us to tailor the footage, information and services on the Websites to your interests and demographic information, thereby showing you content that we think you may be interested in and displaying content in accordance with your preferences.
In order to improve our services, we may ask some of our users and customers to voluntarily complete surveys, which may be collected by an independent third party.  Individual survey answers are confidential, although non-personally identifiable information is collected and disclosed to third parties.  If you do not wish to participate in a survey, simply decline to participate when asked.
Failure or refusal to submit personal information about yourself may limit your ability to participate in some activities, services and offerings on the Websites.
If you contact AB Marine & Expert-Tours by telephone, e-mail or letter, we may keep a record of your correspondence or comments.  If you report a problem with any of the Websites, we may collect such information in a file specific to you.  If you contact us through our feedback area or by calling on of our customer service representatives, we may ask for your name, e-mail address and order information in order to send you a reply.
No matter what method we use to collect your information and no matter how we use your information, we will only collect information deemed reasonably necessary to fulfill your requests and our legitimate and legal business objectives.
DOES AB Marine & Expert-Tours USE COOKIES, TRACK IP ADDRESSES OR USE OTHER PASSIVE MEANS TO COLLECT INFORMATION?
AB Marine & Expert-Tours uses cookies on its Websites.  A “cookie” is a small bit of record-keeping information that websites often store on a user’s computer.  Cookies do not include people’s names, e-mail addresses or other personally identifiable information—rather, they are used to quickly identify a user’s computer and to “remember” things about a user’s prior visits to a website.  AB Marine & Expert-Tours cookies will not be used to analyze your visits to other websites or track any Internet searches which you may undertake.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can disable cookies or set your browser to alert you when cookies are being set. However, some areas of our Websites will not function properly if you do so. You can still place orders over the telephone or by contacting customer service.
AB Marine & Expert-Tours also reserves the right to keep track of Internet Protocol (IP) addresses for safety and security reasons.  An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.
WITH WHOM DOES AB Marine & Expert-Tours SHARE MY PERSONAL INFORMATION?
If you choose to receive information about products and services from AB Marine & Expert-Tours and other “select” companies, AB Marine & Expert-Tours may sometimes disclose your personal information to those companies.  We will only do so with those companies that have assured us that they will not use your personal information for any purpose other than to provide this information to you.  If you decide that you no longer want to receive information from a particular company, you should contact that company directly.
We may also disclose your personal information to third parties that will assist AB Marine & Expert-Tours in processing and fulfilling your orders, charging your credit card, delivering the footage and providing customer service.  We are also required to release your credit card information to the card-issuing bank to confirm payment.
You should be aware that if you subsequently give any personal information to another company, the uses to which that information may be put will be determined on the basis of that company’s privacy policy.  Our policy will no longer apply.
AB Marine & Expert-Tours may share your personal information to third parties such as contractors who are working with AB Marine & Expert-Tours to improve its technology and services.  All such individuals shall be required to execute a confidentiality agreement prior to AB Marine & Expert-Tours disclosing any personal information to them.  Furthermore, in the event of a merger, acquisition, or the unlikely event of bankruptcy, management of AB Marine & Expert-Tours customer information may be transferred to its successor or assign.
If you are a registered user, you may at any time change your mind about receiving information from AB Marine & Expert-Tours or other companies.  You can “opt out” from receiving information about AB Marine & Expert-Tours newly arrived footage, services and offerings and those of other companies by clicking on the “register” link and updating your profile.  In addition, along with every communication sent to you, AB Marine & Expert-Tours gives you the opportunity to discontinue receiving future communications.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses
WHAT IS AB Marine & Expert-Tours POLICY REGARDING LINKS TO THIRD PARTY WEBSITES?
You should be aware that while you are on one of AB Marine & Expert-Tours’s Websites, you could be directed to other websites that are beyond our control and for which we are not responsible.  Because we cannot guarantee that the privacy policies of these websites meet our high standards and level of protection, we recommend that you read the privacy policies on these websites before submitting any personal information on them.
GDPR Compliance
As of May 25th, 2018, additional privacy features will be added to EU resident accounts to accommodate the General Data Protection Regulation (GDPR). These features include:Subject Access Requests – You can now request a copy of your personal data. Right to Erasure – Request account closure and removal of your user data. To find out more about your data rights you can access the GDPR Information Portal at any time.
Data portability
You may request a copy of your personal data from us in an electronic format for your review. We will respond to your request within 30 days by providing a link to a location where the data can be downloaded. You can submit requests to info@expert-tours.com
Account closure and data deletion
You may request that we remove your account and any relevant personal information.
In this case, the following conditions will apply:
All products and services must be canceled prior to closure. If there are any active products or services in the account, the account cannot be closed.
All In-Store Credits will be forfeited.
You will no longer be able to log into your account after it is closed.
Upon closing your account, you may request that your personal data be deleted. It may take up to 30 days for account data to be deleted. After deletion, your account will be unrecoverable and inaccessible.
To find out more information on how we are improving your personal privacy and data rights you can refer to the GDPR Information Portal.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
WHAT SAFEGUARDS DOES AB Marine & Expert-Tours USE TO PROTECT MY PERSONAL INFORMATION?
To protect your personal information, AB Marine & Expert-Tours maintains appropriate safeguards to ensure the security, integrity and privacy of the information you have provided.  Our Websites have security measures in place to protect against loss, misuse and alteration of the information under our control.  Personal information collected by AB Marine & Expert-Tours is stored within a secure operating environment that is not available to the public.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
HOW DO I ASK A QUESTION OR FILE A COMPLAINT?
If you have any questions, complaints or comments regarding this Privacy Statement, the practices of the AB Marine & Expert-Tours Websites or your dealings with this website, please contact: info@expert-tours.com You may also send a letter to AB Marine & Expert-Tours, 23 7th Avenue Walmer 6070 Port Elizabeth. Attention: Privacy Compliance Officer.
CHANGES TO THE PRIVACY POLICY
We recognize the importance of privacy to our registered users and visitors, and we intend to remain at the forefront of the industry in this area.  We will keep this policy under review and any changes made from time to time will be posted on our website.  We recommend that you check back from time to time in order to keep abreast of our privacy policies.
CONSENT
By disclosing any of your information to AB Marine & Expert-Tours, or if you have already registered, by continuing as a user on any of the AB Marine & Expert-Tours Websites, you are hereby consenting to the collection, storage, processing and use of your personal information by AB Marine & Expert-Tours as described in this Privacy Policy.  If you do not agree to this Privacy Statement, please refrain from using any of the AB Marine & Expert-Tours Websites.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the modification date below. This policy was last modified on May 20, 2018

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